Tidex Crypto Exchange Review: Legit or Shut Down?

Is Tidex still running? That’s the first question you should ask before even thinking about depositing crypto into it. The answer isn’t simple. Some websites still list Tidex as active. Others say it vanished. And users are reporting lost funds, silent support, and accounts frozen without warning. This isn’t just another exchange review-it’s a warning.

What Was Tidex?

Tidex launched in 2017 as a centralized crypto exchange based in London but registered in Lithuania. It wasn’t trying to be the biggest. It didn’t have the branding of Binance or the liquidity of Coinbase. Instead, it targeted traders who wanted simplicity and low fees. It supported around 40 cryptocurrencies and over 100 trading pairs, with Bitcoin, Ethereum, and Waves being the most popular. The platform had a clean, no-nonsense interface. If you knew how to place a buy order, you could use it.

Its native token, TDX, was used for fee discounts and access to its "Wear2Earn" program-a quirky NFT-based reward system that paid users for wearing branded apparel. Not exactly essential, but it showed they were trying to innovate. The exchange also offered staking and margin trading, which made it appealing to more active traders.

The Fee Structure That Looked Too Good to Be True

Tidex’s biggest selling point was its fees. Zero fees for market makers. Just 0.1% for takers. That’s half of what most exchanges charged at the time. Even today, the industry average hovers around 0.15-0.25%. Tidex undercut everyone. Withdrawal fees were low too-just 0.0005 BTC per Bitcoin withdrawal, which was below average.

But here’s the catch: low fees don’t mean safety. They can be a trap. Many fraudulent platforms use ultra-low fees to lure users in, then vanish once deposits pile up. Tidex’s pricing looked like a gift. But when the platform stopped responding to support tickets and users couldn’t withdraw, those low fees turned into a bitter joke.

Security: Surface-Level, Not Deep

Tidex claimed to use cold storage, encryption, and two-factor authentication (2FA). That’s standard. But there was no proof of reserve audits. No third-party verification. No transparency about where funds were held. The SSL certificate expired in November 2024. That’s not a minor detail-it’s a red flag. If an exchange can’t keep its basic security certificate updated, how much trust should you put in its cold wallets?

And then there’s the jurisdiction issue. Headquartered in London, registered in Lithuania. No license from the UK’s FCA, no oversight from the EU’s MiCA framework. It operated in a gray zone. That’s not a feature. It’s a risk. If something goes wrong, there’s no regulator to file a complaint with. No legal recourse. Just silence.

Customer Support: The Silent Treatment

Most exchanges have slow support. Tidex had none. Multiple users reported waiting over 30 days for replies. One trader deposited $15,000 worth of ETH. Made a profitable trade. Then tried to withdraw. The platform froze the account. The trader got back their original deposit-$15,000. But the $8,000 profit? Gone. No explanation. No email. No phone call.

Another user said their entire account was suspended for no reason. No violation notice. No appeal process. Just a message: "Your account is inactive." When they tried to contact support, the ticket system disappeared. The live chat vanished. The email bounced.

This isn’t poor service. This is abandonment.

The Platform Is Probably Dead

As of November 2025, tidex.com is unreachable. CoinMarketCap lists it as inactive. TradingFinder and ZenLedger still have old reviews up, but they’re dated. Traders Union published a detailed report in early 2025 stating Tidex had shut down permanently. Their investigation found fake staff photos, fabricated user testimonials, and hidden withdrawal restrictions.

There’s a pattern here. When exchanges like Tidex offer unrealistic fees, hide their regulatory status, and disappear after collecting deposits, they’re not failing-they’re being exposed. The shutdown wasn’t accidental. It was planned.

What About the Mobile Apps?

Tidex had Android and iOS apps. But they’re gone from the Google Play Store and Apple App Store. No ratings. No downloads. No updates since 2023. If you still have the app installed, don’t open it. It’s a relic. Worse, it might be a security risk. The app could be repackaged by scammers to steal login credentials.

Who Should Avoid Tidex?

Anyone with money to protect. Even if you’re new to crypto, you should know this: if an exchange doesn’t have a clear regulatory footprint, if its website is down, if support is unreachable, and if users are losing funds with no recourse-you walk away. Fast.

There are dozens of legit exchanges that offer low fees, good security, and real customer service. Why risk your crypto on a ghost?

Alternatives to Tidex

If you liked Tidex for its low fees and simple interface, here are better options:

• Kraken: Low fees (0.16% taker), regulated in multiple jurisdictions, strong security, and responsive support.
• Bybit: Offers zero maker fees, margin trading, and excellent charting tools. Regulated in Dubai and Singapore.
• Bitstamp: One of the oldest exchanges. Fully licensed in the EU. No surprises. Just reliable.
• Gate.io: Supports over 1,000 coins, low fees, and decent mobile apps. Transparent about reserves.

All of these have working websites, active customer support, and public audit reports. None of them disappeared after collecting deposits.

Final Verdict: Don’t Use Tidex

Tidex isn’t just inactive. It’s a cautionary tale. It promised low fees, a clean interface, and easy trading. But it delivered silence, frozen accounts, and lost funds. The people behind it disappeared. The website went dark. The apps vanished. The community turned silent.

There’s no comeback. No refund process. No hope of recovery. If you still have funds on Tidex, you’ve likely lost them. If you’re thinking of joining? Don’t. Even if you find a working link, don’t trust it. It’s probably a phishing site.

There’s a whole world of crypto exchanges that actually care about their users. Choose one of them. Your assets-and your peace of mind-deserve better.